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FAQ


What is your return and refund policy?

Smith Family Popcorn does not accept returns. For refund questions, please contact Customer Experience at info@smithfamilypopcorn.com

Is Smith Family Popcorn Gluten Free?

Yes, all of our flavors are gluten free except for the Birthday Cake and Cookies and Cream.

Is Smith Family Popcorn preservative free?

Yes, our flavors are preservative free.

Is Smith Family Popcorn Kosher?

Our products do not have a kosher certification.

Is Smith Family Popcorn vegetarian?

Yes. All of our recipes do not contain meat, gelatin, or egg.

Is Smith Family Popcorn vegan?

Yes, three of our flavors are vegan. Kettle Corn, Tuscan Joy, and Lightly Salted

How many different ingredients are in Smith Family Popcorn?

Smith Family Popcorn’s recipes contain five (5) to eight (8) ingredients, most of which can be found in a typical kitchen.

Where can I find allergen information?

All Smith Family Popcorn is produced in facilities that also process tree nuts, dairy, and soy. For more allergen information, please refer to the “more info” tab found on the Popcorn page.

Does Smith Family Popcorn shops franchise?

The company is privately owned and does not currently franchise. If interested in future potential franchise opportunities please send an email to info@smithfamilypopcorn.com.

Do Smith Family Popcorn shops accept any donation requests?

Smith Family Popcorn is very committed to giving back to the communities in which we serve. Due to the level of commitment that we enjoy with these organizations, Smith Family popcorn is, unfortunately, unable to participate in any other sponsorship or donation requests.

Who should I contact for press and media requests?

For press and media inquiries, please contact us at info@smithfamilypopcorn.com

What can delay my order?

Legal holidays, inclement weather and unexpected circumstances could delay shipment of your items. Any orders with address issues will be cancelled.

Promotion code information

If you would like to apply a promotion code, please use it during the checkout process. The promotion is valid on purchases through the date listed in the promotion. Most online promotions are not valid in Smith Family Popcorn and cannot be applied to previous purchases. Promotions cannot be combined with any other offer, and are VOID if altered, reproduced or unauthorized. Not redeemable for cash or credit.

Is this website secure?

Yes. Smith Family Popcorn uses VeriSign’s SSL solution to protect our customers’ credit card number and other confidential information.

Will I receive an order confirmation email?

We will automatically send you an e-mail confirmation as long as you have provided us with a valid e-mail address. You will also receive a tracking number via e-mail once USPS has picked up the shipment. To ensure that you receive all of our emails, please add info@smithfamilypopcorn.com to your address book or trusted sender list.

What type of payment do you accept?

We accept MasterCard, Visa, Discover, Diners Club and American Express credit cards.

Does Smith Family Popcorn ship to Canada?

Orders are shipped via USPS. Duties, taxes and/or broker’s fees will apply and will be included in your USPS shipping costs.

Does my order ship on the day I place the order?

Because we freshly handcraft your gourmet popcorn to order, we are unable to ship on the order date. Your order will ship the next business day via the USPS priority mail.

Can I ship or have my order delivered on the weekend?

Except for major holidays, USPS only picks up and delivers on weekdays.

Can I ship multiple tins in a box?

Most of the time, your Smith Family Popcorn order will ship one tin per box.

Can I ship to a P.O. Box?

Yes, USPS will deliver to P.O. Boxes.

Does Smith Family Popcorn ship internationally?

Except for Canada, we do not. Since our family recipes are preservative-free, we cannot guarantee freshness due to extended delivery times.

Do you ship outside the contiguous United States?

Yes, we ship to Alaska, Hawaii and Puerto Rico. Additional charges apply.

Does Smith Family Popcorn charge sales tax?

Yes, sales tax is charged for Illinois, Nevada, Michigan, Texas, Virginia and Georgia deliveries.

Can I change or cancel my online order?

Please contact info@smithfamilypopcorn.com as soon as possible to cancel an order. If we have not shipped your order we will cancel it.

What are the serving recommendations for each tin size?

Please see our recommendations below or contact our Customer Experience Team at info@smithfamilypopcorn.com for further assistance.

Size Serves
Event Bag 1
Kiddie/Snack bag 1
7-Cup Bag 2
1 Gallon 2-3
2 Gallon 4-5
3.5 Gallon 8-10